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Returns

Invoice Date
Invoice Number
Description and Part Number
Serial Number
NB. All Serial Numbers are printed on the outside of the packaging or on the back of the unit itself.
Reason for returning the goods
Account Number
Full Fault Description
Manufacturers Case ID
Did you have any upgrades (e.g. memory fit) and what are the details of these?
Did you have a Pre-Delivery Inspection? Yes No
Has the manufacturers packaging been opened or have any of the seals been broken? Yes No
Is the packaging damaged or been written on in any way? Yes No
If you answered yes to either of the above questions, please state the condition of the goods
All products are inspected on receipt and refunds/replacements will not be given if the condition is not as described. All faults are verified by our technicians.
Depending on your circumstances a refund or replacement may be offered, which would you prefer? Refund Replacement
Comments
Your Details
       Contact Name
       Email Address
Contact Number
       Daytime
       Evening
House / Flat Number
House Name
Postcode
    
RMA numbers are valid for 7 days. Please note packages arriving to us without a valid RMA number will be rejected or returned. Please ensure that you package the product well. We can not accept liability for any of the goods damaged in transit and a replacement or refund will not be offered. Please ensure RMA number is clearly visible on the outside of the packaging.

If you have a returns reference number from the manufacturer we will arrange a collection. Otherwise proof of postage is not proof of delivery and you are therefore strongly advised to send your package registered post or courier and to maintain sufficient insurance to cover the value of the goods.

If you have any queries regarding your return, please contact us.

returns@acerdirect.co.uk
customerservices@acerdirect.co.uk
 
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